Position: Front Desk Associate
Location: Valparaiso, IN
Type: Full-Time/Part-Time
Job Description:
Lakeshore PAWS is seeking a professional and self-motivated Front Desk Associate to join our team. As a Front Desk Associate, you will be the welcoming face of our shelter, providing exceptional customer service to visitors, volunteers, and potential adopters. Your role is crucial in ensuring a smooth operation at the front desk while contributing to the overall positive atmosphere of our rescue.
Responsibilities:
• Greet and assist visitors, volunteers, and adopters with a warm and friendly demeanor.
• Answer phone calls, emails, and inquiries, providing accurate information about our dogs, adoption processes, and shelter events.
• Manage appointment scheduling for meet-and-greets and adoptions.
• Process adoption applications, donations, and merchandise sales accurately.
• Maintain a clean and organized front desk area, including handling mail and supplies.
• Assist with basic administrative tasks such as data entry and record-keeping.
• Support special events and fundraising activities as needed.
Qualifications:
• High school diploma or equivalent; additional education or experience in a related field is a plus.
• Previous customer service or administrative experience preferred.
• Passion for animal welfare and a genuine love for dogs.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in basic computer applications (e.g., Microsoft Office, email).
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Flexibility to work weekends
